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Frequently Asked Questions
No appointment? No problem! Walk-ins are always welcome, but we do recommend scheduling ahead to ensure we can give you our full attention.
Applying for an apartment is a breeze! Just head over to our floorplan page online, and you can complete your application right there. If you have any questions or need help along the way, feel free to reach out!
Our application process typically takes 24-72 hours. We partner with a third-party system that evaluates each applicant based on credit, criminal history, and other key factors like income, employment, and residence history. Once everything is reviewed, our team will reach out to you with the results as soon as possible. We can’t wait to welcome you to our community!
When applying, there are just a couple of upfront costs to take care of: a $200 hold fee, that will go towards your security deposit when you move in, a security deposit (which you can find our current amount on our floorplan page) and a $50 application fee per person over 18. If you have any questions or need more details, we're just a call or message away! We're here to help make the process as smooth as possible!
Paying rent is a breeze with BRG! You’ve got plenty of options: pay online through the BRG Resident Portal, the BRG Apartments App, Text to Pay, Apple Pay, Masterpass, or even WIPS/PayNearMe for quick cash payments at thousands of local retail stores. Please note, we don’t accept checks at our leasing office, so these digital options are the way to go!
Yes, renter's insurance is a must at all BRG communities! You can easily grab a policy through our trusted insurance partner or choose your own Personal HO4 (Renter’s Insurance) from any provider you like. Just make sure to upload your proof of coverage, and you're all set!
Boone County School District. These are our schools:
Elementary School – Goodridge
Middle School – Camp Ernst
High School – Conner
While utilities aren't included in the rent, this gives you the flexibility to manage them based on your personal usage. If you have any other questions or need more details, we're here to help!
Getting your utilities set up is super easy! Just reach out directly to the local utility companies with your new address, and they'll get you connected in no time. If you need any help finding the right contacts, we’re here for you at the leasing office.
Didn't find an answer?
Our team is always ready to answer your questions.
Testimonials
Brand new apartment complex! It's beautiful and centrally located to so many stores and restaurants. They maintain the property very well! Allison, Sarah, and (Jessica - property manager when I moved in last year) are extremely helpful and friendly. They are quick to respond to questions via email and in person. Combination of the complex and their professionalism caused me to sign another year lease early!! Really appreciate all of to providing such wonderful support!
- Jarod Ellis
The best place to live in Florence and Burlington, everything is super new, the apartments have a super acceptable size to live comfortably, any issue that may happen, the people who work in maintenance arrive super fast and their work is perfect, the web platform for Making payments is super simple, the green areas look very beautiful and in my house we are already anxious to be able to use the pool in the summer.
- Victor Sanchez
While searching for an apartment in the chaotic housing market of today, the Community Manager Jessica, was very helpful, knowledgeable and quick with info and response. Our dealings with her far exceeded what was received from other locations we dealt with. Hopefully the rest of the staff there is as good as her.
- Michael Mullins