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Frequently Asked Questions
No appointment? No problem! Walk-ins are always welcome, but we do recommend scheduling ahead to ensure we can give you our full attention.
Applying for an apartment is a breeze! Just head over to our floorplan page online, and you can complete your application right there. If you have any questions or need help along the way, feel free to reach out!
Our application process typically takes 24-72 hours. We partner with a third-party system that evaluates each applicant based on credit, criminal history, and other key factors like income, employment, and residence history. Once everything is reviewed, our team will reach out to you with the results as soon as possible. We can’t wait to welcome you to our community!
When applying, there are just a couple of upfront costs to take care of: a $200 hold fee, that will go towards your security deposit when you move in, a security deposit (which you can find our current amount on our floorplan page) and a $50 application fee per person over 18. If you have any questions or need more details, we're just a call or message away! We're here to help make the process as smooth as possible!
Paying rent is a breeze with BRG! You’ve got plenty of options: pay online through the BRG Resident Portal, the BRG Apartments App, Text to Pay, Apple Pay, Masterpass, or even WIPS/PayNearMe for quick cash payments at thousands of local retail stores. Please note, we don’t accept checks at our leasing office, so these digital options are the way to go!
While utilities aren't included in the rent, this gives you the flexibility to manage them based on your personal usage. If you have any other questions or need more details, we're here to help!
Yes, renter's insurance is a must at all BRG communities! You can easily grab a policy through our trusted insurance partner or choose your own Personal HO4 (Renter’s Insurance) from any provider you like. Just make sure upload your proof of coverage, and you're all set!
We're located in Sycamore school district!
Getting your utilities set up is super easy! Just reach out directly to the local utility companies with your new address, and they'll get you connected in no time. If you need any help finding the right contacts, we’re here for you at the leasing office.
Didn't find an answer?
Our team is always ready to answer your questions.
Testimonials
My husband and I moved to Walnut Creek around 6 years ago. We loved it from the beginning. Being townhomes and having their own private entrances, it feels more like you have your own house than an apartment would. We have two little dogs, and there was plenty of area to walk them, and a patio so they could hang out outside with us in the evenings. It's also really convenient to be able to walk to places like Kroger if I needed something for dinner that we forgot to pick up. We recently had to m
- Apartments.com
My wife and I have lived at Walnut Creek for almost a year now, and we love the location! The proximity to Kroger, Summit Park, and other local favorites can’t be beaten. The maintenance and leasing staff are also extremely kind and punctual!
- Google
I have lived here for 16 years and seen a lot of managers come and go. I am very happy with BRG’s management of the property. The new parking lot paving is really nice. Melissa is very responsive as well! Thanks BRG! I love living here.
- Google
We have lived here 2 years. There have been a lot of improvements and they continue to make more. Very satisfied with present management. Mellisa is wonderful.
- Google
I've only been here a little over a month and am so impressed already. Office manager, Melissa, has been super kind and very quick to respond to any issues I've run into. Maintenance (Brian) has also been amazing! I'm looking forward to the upgrade on the fencing and patios this summer. I love my outdoor space! I'm happy with my decision to join the community here!
- Google