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Frequently Asked Questions
No appointment? No problem! Walk-ins are always welcome, but we do recommend scheduling ahead to ensure we can give you our full attention.
Applying for an apartment is a breeze! Just head over to our floorplan page online, and you can complete your application right there. If you have any questions or need help along the way, feel free to reach out!
Our application process typically takes 24-72 hours. We partner with a third-party system that evaluates each applicant based on credit, criminal history, and other key factors like income, employment, and residence history. Once everything is reviewed, our team will reach out to you with the results as soon as possible. We can’t wait to welcome you to our community!
When applying, there are just a couple of upfront costs to take care of: a $200 hold fee, that will go towards your security deposit when you move in, a security deposit (which you can find our current amount on our floorplan page) and a $50 application fee per person over 18. If you have any questions or need more details, we're just a call or message away! We're here to help make the process as smooth as possible!
Paying rent is a breeze with BRG! You’ve got plenty of options: pay online through the BRG Resident Portal, the BRG Apartments App, Text to Pay, Apple Pay, Masterpass, or even WIPS/PayNearMe for quick cash payments at thousands of local retail stores. Please note, we don’t accept checks at our leasing office, so these digital options are the way to go!
Yes, renter's insurance is a must at all BRG communities! You can easily grab a policy through our trusted insurance partner or choose your own Personal HO4 (Renter’s Insurance) from any provider you like. Just make sure to upload your proof of coverage, and you're all set!
Sycamore School District
While utilities aren't included in the rent, this gives you the flexibility to manage them based on your personal usage. If you have any other questions or need more details, we're here to help!
Getting your utilities set up is super easy! Just reach out directly to the local utility companies with your new address, and they'll get you connected in no time. If you need any help finding the right contacts, we’re here for you at the leasing office.
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Our team is always ready to answer your questions.
Testimonials
I stayed here for over 5 years. Very safe and nice neighborhood. Any maintenance issue, calls were responded to almost immediately and with good care. All staff including office and maintenance are very respectful, proactive and nice. Great experience overall.
- Google
I have been living in this apartment community for the past 9 years, and my experience has been consistently positive. The property is well-maintained, peaceful, and feels like home. The management team has always been professional and responsive. Over the years, I’ve seen continuous efforts to maintain and improve the community....
- Google
Just became a tennet again at Deercross apts. Looks like they continue to improve the grounds and buildings since I was here last. Lucy with the leasing made registering back in a breeze. Looking forward to my stay here again.
- Google
After reporting the work necessary to your wonderful, and on the job office staff, the necessary work was scheduled and completed by friendly workers. Being a former property manager before retiring, I know what it takes to keep your occupants happy. In this case, satisfaction prevails. Nice going, Deercross!
- Google