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Frequently Asked Questions
No appointment? No problem! Walk-ins are always welcome, but we do recommend scheduling ahead to ensure we can give you our full attention.
Applying for an apartment is a breeze! Just head over to our floorplan page online, and you can complete your application right there. If you have any questions or need help along the way, feel free to reach out!
Our application process typically takes 24-72 hours. We partner with a third-party system that evaluates each applicant based on credit, criminal history, and other key factors like income, employment, and residence history. Once everything is reviewed, our team will reach out to you with the results as soon as possible. We can’t wait to welcome you to our community!
When applying, there are just a couple of upfront costs to take care of: a $200 hold fee, that will go towards your security deposit when you move in, a security deposit (which you can find our current amount on our floorplan page) and a $50 application fee per person over 18. If you have any questions or need more details, we're just a call or message away! We're here to help make the process as smooth as possible!
Paying rent is a breeze with BRG! You’ve got plenty of options: pay online through the BRG Resident Portal, the BRG Apartments App, Text to Pay, Apple Pay, Masterpass, or even WIPS/PayNearMe for quick cash payments at thousands of local retail stores. Please note, we don’t accept checks at our leasing office, so these digital options are the way to go!
Yes, renter's insurance is a must at all BRG communities! You can easily grab a policy through our trusted insurance partner or choose your own Personal HO4 (Renter’s Insurance) from any provider you like. Just make sure to upload your proof of coverage, and you're all set!
West Clermont - Buildings 1748-1764 : Amelia Elementary School, Buildings 3418-3424: Holly Hill Elementary. Entire Community: West Clermont Middle School, and West Clermont High School
While utilities aren't included in the rent, this gives you the flexibility to manage them based on your personal usage. If you have any other questions or need more details, we're here to help!
Getting your utilities set up is super easy! Just reach out directly to the local utility companies with your new address, and they'll get you connected in no time. If you need any help finding the right contacts, we’re here for you at the leasing office.
Didn't find an answer?
Our team is always ready to answer your questions.
Testimonials
Best experience I could’ve asked for becoming a first time rental. Everyone was so understanding and made everything simple special shout out to Ashlyn. Lived there for 6 years and enjoyed every second of it.
- Google
I had an excellent experience leasing my apartment, and I want to give a special thank you to Ashlyn for making the entire process so smooth and stress-free. From the very beginning, Ashlyn was professional, knowledgeable, patient, and always willing to answer any questions I had. She kept me informed throughout every step of the leasing process and made sure everything was handled efficiently.
- Google
The manager was fantastic to work with from start to finish. She was friendly, knowledgeable, and always willing to answer questions. She was also quick to resolve any problems that came up, making the entire experience smooth and stress-free. Her professionalism and genuine care for the community really stood out.
- Google