Frequently Asked Questions

We strongly encourage appointments! While we strive to accommodate everyone, we’re not always on site. Scheduling an appointment allows us to ensure we’re available to give you the best first impression and a seamless experience. Let us know a time that works for you, and we’ll be happy to assist!

Applying for an apartment is a breeze! Just head over to our floorplan page online, and you can complete your application right there. If you have any questions or need help along the way, feel free to reach out!
 

Our application process typically takes 24-72 hours. We partner with a third-party system that evaluates each applicant based on credit, criminal history, and other key factors like income, employment, and residence history. Once everything is reviewed, our team will reach out to you with the results as soon as possible. We can’t wait to welcome you to our community!
 

Paying rent is a breeze with BRG! You’ve got plenty of options: pay online through the BRG Resident Portal, the BRG Apartments App, Text to Pay, Apple Pay, Masterpass, or even WIPS/PayNearMe for quick cash payments at thousands of local retail stores. Please note, we don’t accept checks at our leasing office, so these digital options are the way to go! 
 

Yes, renter's insurance is a must at all BRG communities! You can easily grab a policy through our trusted insurance partner or choose your own Personal HO4 (Renter’s Insurance) from any provider you like. Just make sure to upload your proof of coverage, and you're all set! 
 

Kenton County

While utilities aren't included in the rent, this gives you the flexibility to manage them based on your personal usage. If you have any other questions or need more details, we're here to help!
 

Getting your utilities set up is super easy! Just reach out directly to the local utility companies with your new address, and they'll get you connected in no time. If you need any help finding the right contacts, we’re here for you at the leasing office.