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Frequently Asked Questions
No appointment? No problem! Walk-ins are always welcome, but we do recommend scheduling ahead to ensure we can give you our full attention.
Applying for an apartment is a breeze! Just head over to our floorplan page online, and you can complete your application right there. If you have any questions or need help along the way, feel free to reach out!
Our application process typically takes 24-72 hours. We partner with a third-party system that evaluates each applicant based on credit, criminal history, and other key factors like income, employment, and residence history. Once everything is reviewed, our team will reach out to you with the results as soon as possible. We can’t wait to welcome you to our community!
When applying, there are just a couple of upfront costs to take care of: a $200 hold fee, that will go towards your security deposit when you move in, a security deposit (which you can find our current amount on our floorplan page) and a $50 application fee per person over 18. If you have any questions or need more details, we're just a call or message away! We're here to help make the process as smooth as possible!
Paying rent is a breeze with BRG! You’ve got plenty of options: pay online through the BRG Resident Portal, the BRG Apartments App, Text to Pay, Apple Pay, Masterpass, or even WIPS/PayNearMe for quick cash payments at thousands of local retail stores. Please note, we don’t accept checks at our leasing office, so these digital options are the way to go!
Yes, renter's insurance is a must at all BRG communities! You can easily grab a policy through our trusted insurance partner or choose your own Personal HO4 (Renter’s Insurance) from any provider you like. Just make sure upload your proof of coverage, and you're all set!
Columbus City Schools
While utilities aren't included in the rent, this gives you the flexibility to manage them based on your personal usage. If you have any other questions or need more details, we're here to help!
Great news! We've got you covered—your basic utilities are already set up for you! If you have any other questions or need anything else, just let us know. We're here to make your move as smooth as possible!
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Testimonials
My wife and I have lived here a little over two years now. This is both a first for us living in any kind of apartment complex and we’ve had a really positive experience. The neighborhood is pretty quiet and relaxing and our unit in particular has more than accommodated our needs in our time here. Parking is a little bit of an issue, but it is what it is. I do like that there were 3 visitor parking spots added in the back lot, even if they’re taken 99% of the time.
- Google
I’ve been here for 3 years... love the staff. Very friendly and helpful. Very prompt in addressing concerns
- Google
Brookfield Village is a wonderful place to live! It is quiet, quaint, and well maintained. The office staff is very responsive and makes you feel supported in your home!
- Google